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Acme OperationsIncidentINC-341
P1 · CRITICALINC-341Status · InvestigatingOpened 12 min agoCaller · Datadog (auto)

Production API 5xx spike on EU cluster

Customer-facing payment processing degraded for ~12% of EU traffic. First responder: Atlas (incident agent). Recovery action in progress.

SLA — Resolution
7m 48s left
of 15m target
SLA — Response
✓ Met
Atlas claimed in 6s
Impacted users
~38,400
EU region, 12% traffic
Revenue at risk
$24,800/h
based on baseline
Severity
Critical
auto-classified
Impact map
api.acme.com
Service
Degraded
payments-svc
Microservice
Failing
postgres-eu-1
Database
Healthy
alb-eu-prod
Load balancer
Healthy
checkout-frontend
Web
Degraded
stripe-webhook
Integration
Healthy
Resolution timeline
Datadog10:42:18
Alert triggered: 5xx error rate 4× baseline on api.acme.com (EU)
Caliptic10:42:21
Auto-created incident at severity P1. Assigned to Atlas.
AtlasAGENT10:42:48
Investigating. Pulled last 30 minutes of deploys, scanning ECS task definitions and recent ALB target health.
👀 2
AtlasAGENT10:43:08
Root cause likely deploy `abc123` — schema migration left a non-nullable column without default. Rolling back staging now.
🔥 4🚀 1
M. Yıldız10:43:14
Joined incident · paged Database team
M
M. Yıldız10:44:02
Confirmed in DB logs — 100% of writes to `payments` failing constraint violation. Approve full rollback?
Recovery actions
Rollback deploy abc123 → abc122Atlas
Drain bad ECS tasks (1 of 4 done)Atlas
Notify customer successAtlas
Publish status page incidentAtlas
Schedule postmortem (mañana 14:00)Caliptic
Severity
Critical · P1
Service
api.acme.comTier 1 · Customer-facing
On-call
AtlasAGENTMM. YıldızSREKK. AslanDB
Communications
Related work
PRB-87DB constraint regression
CHG-211Emergency rollback
KB-042Rollback runbook