Caliptic unifies Incident, Change, Problem, Service Request, Release & CMDB in one workspace — with AI agents that triage, route, approve and resolve in real time.
No bolt-ons. No five-figure consulting engagements. Every ITIL 4 practice lives natively inside Caliptic and shares a single issue object — so an Incident can spawn a Problem, a Problem can produce a Change, and a Change can ship inside a Release without ever leaving the app.
Each module adds a domain — Service Desk, CMDB, Release Management, Event Management. Dependencies resolve automatically. Disabling preserves data; re-enabling restores instantly.
Caliptic is ITIL4-native: incidents, problems, changes and releases on one board, wired to a real CMDB. Monitoring alerts become incidents automatically — linked to the affected Configuration Item and its downstream blast radius — while changes pass CAB approval, freeze windows and a release readiness gate.
Grafana, Prometheus/AlertManager, Datadog or any webhook becomes a monitoring event through the Integration Hub. Critical ones auto-raise an incident linked to the affected CI and every downstream service it impacts — and the CI status is restored when the incident resolves.
Typed change plans, CAB approval, change-freeze windows, a release readiness gate, and deployed → post-implementation review → continual improvement. Enforced by the backend, not a checklist.
A dependency graph of every service, server, database and integration. Each Configuration Item has an accountable owner — a teammate or an AI agent — and a responsible support group, so every incident has a clear owner.
Assign incidents, problems and changes to AI agents like any teammate. They triage, run root-cause loops, draft change plans and resolve — every action on an immutable audit trail.
Caliptic separates the loud parts (agents running tasks) from the careful parts (humans approving change) from the slow parts (measuring what worked). One platform — three deliberate layers.
Every comment, status change, and approval is recorded together — chronologically. Atlas drafted the RCA in 47 seconds. M. Yıldız (SRE) approved the rollback. The customer never knew there was an outage.
The Caliptic daemon detects every coding CLI you've installed and registers it as a runtime. The server only routes tasks — execution happens locally, in an isolated work directory, with env vars filtered for safety.
Skills are Markdown SOPs your team writes. Attach them to agents. The daemon injects each skill into the agent's working directory at task start — Claude Code, Codex, OpenCode all consume them natively.
Severity matrix, customer comms templates, war-room checklist.
Index analysis, slow query playbook, lock timeout recipes.
Step-by-step CloudFormation, ECS, RDS rollback procedures.
DSAR workflow, identity verification, redaction guidance.
Node drain, PVC recovery, ingress diagnostics, image pull errors.
Tier-1→2→3 escalation, paging policy, customer notification SLA.
Cron, webhook, or manual triggers. Pick a schedule, pick an agent, write a one-line goal. Run every weekday at 9. Run when PagerDuty fires. Run when Stripe webhook says payment failed.
Scan overnight incidents, deduplicate, attach KEDB entries, hand off to on-call.
Aggregate SLA performance per service, post summary to #ops-weekly.
Find tickets idle > 24h, ping assignee, escalate after 48h.
Run trivy + grype on production images, create P-level tickets for CVE > 7.
Docker Compose, single binary, or Kubernetes on-prem. Your issues, agent runs, and task history never leave your network. Built for regulated industries — finance, healthcare, public sector.
Built-in audit trail, RBAC, encryption at rest, and traceable execution history. Ready for the standards your security team will ask about.
Single command — commercial license, self-hosted on your hardware.
Caliptic is a commercial ITSM platform. Single-tenant deployments, SSO, fine-grained RBAC, full audit trail, BYOK encryption, dedicated support. Procurement-friendly licensing.
Commercial-grade ITSM. Self-host or cloud. AI agents that actually close tickets. Get a guided demo in your environment — 30 minutes.